Frequently Asked Questions (FAQ)

What is a cobbler? A cobbler is a skilled artisan who specializes in the repair and maintenance of shoes and leather goods.
What services do you offer? We offer a wide range of repair and maintenance services for shoes and leather goods, including sole replacement, heel repair, stitching, polishing, and waterproofing.
Do you only work with luxury brands? While we do specialize in luxury brands, we also work with non-luxury brands and provide the same high-quality repair services for all brands.
Can you repair all types of shoes and leather goods? Yes, we can repair almost any type of shoe or leather good. If you have a specific question about your item, please contact us for more information.
How long does it take to repair my item? Our typical turnaround time for shoe and leather repair services is [insert number] business days from the time we receive your items for repair.
Can I ship my items to you for repair? Yes, we offer shipping services through DHL for our cobbler services. Please refer to our Shipping Policy for more information.
What if I am not satisfied with the repair services? We offer a refund policy to ensure your satisfaction. Please refer to our Refund Policy for more information.
How do I know if my shoes need repair? If you notice any signs of wear or damage to your shoes, such as holes, loose stitching, or worn-out soles, it is a good indication that your shoes may need repair. It is always best to have your shoes inspected by a professional cobbler to determine the extent of the repair needed.
How do I take care of my repaired shoes? We provide care instructions with every repaired item to ensure that your shoes last as long as possible. Generally, we recommend keeping your shoes clean and dry, and using leather conditioner regularly to keep the leather supple and prevent cracking.
How do I place an order for repair services? You can either visit our physical location or ship your items to us for repair. Please refer to our Services page for more information on our repair services and pricing.
How do I get an estimate for repair services? You can either visit our physical location for a free estimate or submit a repair request online and we will provide you with an estimate based on the information you provide.
Do you offer custom shoe design services? While we do not offer custom shoe design services, we can provide recommendations for trusted shoe designers and shoemakers.
Can you repair or replace zippers on leather goods? Yes, we can repair or replace zippers on leather goods, including handbags, wallets, and jackets.
What types of payment do you accept? We accept all major credit cards, debit cards, and cash for in-person transactions.
How do I know my personal and payment information is secure? We take the privacy and security of our customers' information very seriously. We use secure payment processing systems and follow strict privacy policies to ensure that your personal and payment information is protected.
Do you offer any promotions or discounts? We occasionally offer promotions and discounts on our services. Please sign up for our newsletter or follow us on social media to stay informed about any special offers.
What is your policy on lost or damaged items during repair? We take great care in handling your items while they are in our possession. However, we cannot be responsible for lost or damaged items that occur during repair. We recommend that you insure your items to protect against loss or damage.
How do I track my repair order? We will provide you with a tracking number once your repaired item has been shipped. You can track the shipment through DHL's online tracking system.
Do you offer shoe stretching services? Yes, we offer shoe stretching services for customers who need a better fit for their shoes.
How can I contact you for more information? You can contact us through our website's contact form, by email, or by phone. Our contact information can be found on our Contact Us page.