Refund policy

At The cobbler Village services website, we are committed to providing our customers with high-quality repair and maintenance services for shoes and leather goods. If for any reason you are not satisfied with the services we have provided, we offer a refund policy to ensure your satisfaction.

Refund Eligibility

To be eligible for a refund, you must contact us within 3 days days of receiving your repaired items. We will require proof of purchase and a detailed explanation of the reason for the refund request.

Refund Process

If you are eligible for a refund, we will provide you with instructions on how to return the items to us. Once we have received the returned items and confirmed their condition, we will issue a refund to your original payment method.

Refund Amount

The refund amount will be determined based on the extent of the repair services that were performed and the condition of the items upon their return to us. We reserve the right to deduct a reasonable fee for any repair services that were performed, as well as for any damage to the items that occurred while they were in your possession.

Non-Refundable Items

We do not offer refunds for items that were damaged beyond repair or that were irreparably damaged prior to our receipt of the items. We will provide you with a detailed explanation of the reason for the non-refundable status of the item.

If you have any questions or concerns about this Agreement, please contact us at Admin@TheCobblerVillage.info. +9718947400, Sharjah Industrial area 13 - Showroom B20